25 years and the old Lucas motor in my Nilsson V3000 windlass finally quit. Remove winch and take motor to rebuild shop - much shaking of heads. Email Nilsson re possible spares. SAME DAY - reply -yes parts are available. Order new motor, seals and gear and pay on line. 5 days later - parts arrive IN CANADA FROM NEW ZEALAND. Cost much less than winch replacement. Shipping faster and less cost than expected.
Fantastic service.
Thanks. This windlass will last another 25 years!
Dr. J. Naismith
I have been servicing Nilsson products for 20+ years and have always had superior support from the factory. This company is one of the best in the industry when it comes to product support. In the past they have even stopped production to manufacture obsolete parts for me. Servicing windlasses is a large part of our business, and Nilsson’s are one of the best.
Regards, Buk Miller / Service Dept.
Florida Rigging & Hydraulics Inc.
On another note, Jim Lott, your fellow kiwi says hi to all. We have been leapfrogging down the coast of Brazil together for the past few weeks singing praises for the crew at James Nilsson Winchmakers Ltd. We both appreciate the extra mile you go to serve your customers. Thanks so much. Doug
Believe it or not, I got a reply from my email to James Nilsson within an hour. They are closed for Christmas but Grant Nilsson will open for me tomorrow and are pretty sure they have the parts on the shelf!!!!
You just have gotta love that kind of service from a local company.. Brilliant.
I'll report back on results! I'm well impressed!
Just been into the factory, just up the road from Cooksons. Grant Nilsson didn't have the gear train that was stuffed so he made one up for me! Ditto the shim bearing for the main drum. All other parts ex stock. What an outfit! As soon as the Lewmar anchor winch craps out it's getting a Nilsson. No question. Fantastic service!!! Craig
Debbie,
Thank you very very much for chasing down the answers to my questions. Your company has a terrific reputation for excellent product design for the rugged use your winches are designed for as well as excellent customer support, in this case 26 years after the product was sold. Gus Hancock
Hi Grant & Debbie,
Just to let you know the Clutch Shim Washer arrived save & sound & the winch is "purring" along winding in the chain from dock side (Unloaded).
So thanks for all your help, it has been much appreciated & "Hercules" really appreciated the birthday!!! Best regards.
Mark.
I received the part last Friday...... Thanks you very much....... I'm impressed with your service....... Scott MacHardy
Hello Debbie,
With joy I want advise that we received today your sending, and tell you that Mr. Pedroni is also very happy because the pieces you sent adjust perfectly in the windlass that he must repair. Everything is o.k. and we wish to express our gratitude for your kind cooperation with us in this matter.
Our best regards,
María
20 YEARS OF TROUBLE FREE OPERATION, I CAN’T THINK OF ANY OTHER ITEM ON BOARD THAT CAN BOAST THAT RECORD. Regards Bob, Very happy customer.
